FAQs

Anyone in Northern Ireland can conveniently purchase from SAM’s e-commerce website. If you’re a customer in the rest of the UK or ROI, please check our distributor list here to find your nearest stockist and get access to our quality mouldings. 

Standard delivery is £18. 

You can pay for your order using Visa debit and credit card or Mastercard.

At the moment, we only offer delivery for all orders. However, we’re excited to share that we plan to introduce a collection option in the coming months. Keep an eye on our website for updates and announcements about this new service!  

We offer special offers regularly, and these will be displayed through the website, so keep an eye out for great deals! 

Our products are made from MDF (Medium-Density Fibreboard). 

MDF is an engineered wood product manufactured by grinding softwood chips into fibres, binding them with synthetic resin and wax, and pressing them into flat panels under high heat and pressure. 

All internal mouldings sold by SAM are manufactured from MR (Moisture Resistant) grade board.

SAM Zero is finished to RAL9003 signal white.

Primed products have a base coat applied, ready for your chosen paint finish. Fully finished products come with a high-quality UV paint finish, saving you time and effort. 

We aim to provide our customers with a comprehensive range of products for every project. While we always stock over 250 products available, should you need a bespoke product not offered online, please contact us on shop@sammouldings.co.uk.

If you have placed a recent order that has not left us for delivery, we may be able to add to your order. Please contact us on shop@sammouldings.co.uk and quote your current order number and we will be happy to help you. 

Currently, SAM’s e-commerce website delivers exclusively within Northern Ireland. If you’re a customer in the rest of the UK, please check our distributor list here to find your nearest stockist and access our quality mouldings. 

Yes, we can deliver direct to site so long as there is access for the vehicle to off load the product safely. 

Standard delivery is £18. 

We aim to deliver your order within 3 working days after your order has been confirmed. 

If your order is not planned for delivery, we may be able to accommodate a change of address, please contact us on shop@sammouldings.co.uk and quote your order number. 

If you need to cancel your delivery for any reason, please contact us at shop@sammouldings.co.uk or (0)28 94 428288 and quote your order number. 

At the moment, we only offer delivery for all orders. However, we’re excited to share that we plan to introduce a collection option in the coming months. Keep an eye on our website for updates and announcements about this new service! 

We will contact you on the telephone number provided and where possible we will find a safe place to leave your delivery. Redelivery may incur a second delivery charge.

Our team will contact you to organise a delivery time in advance. Your delivery will be booked in with you in advance.

Unfortunately, we do not have a tracking number for you. You will receive updates from SAM regarding the status of your order and your order number will be used on all communications. 

A third-party haulier will be making the delivery on behalf of SAM. 

If you require next day delivery, please contact us at shop@sammouldings.co.uk or (0)28 94 428288 and we will advise if this is possible. There may be an additional charge for next day delivery. 

You can access SAM’s returns and refunds policy here. 

You can pay for your order using Visa debit and credit card or Mastercard.

At SAM, we will always strive to ensure you are completely satisfied with your order. We understand that sometimes things don’t always go to plan, so we have made our returns policy as simple as possible so you can enjoy a seamless experience when shopping with SAM.  

Please contact our team by calling (0)28 9442 8288 or emailing us at shop@sammouldings.co.uk. Note that our team may request pictures of the faulty items to be emailed for verification. 

Once processed, your refund will typically show on your bank statement within 14 working days, depending on your bank. 

Depending on your bank, it may take 14 working days for the refund to appear on your statement. Sometimes, you may need to log in to your banking app and check the date when the order was placed, as the refund often shows up there. If you encounter any issues, please contact your bank for assistance. 

Depending on the location and the reason for returning the goods, a returns cost if applicable will be provide by a member of our team. 

A VAT invoice will be available for each order, and you will have access to this on your account. 

All samples will either be 100mm or 200mm in length. We will endeavour to match your exact thickness and width where possible. 

We aim to have your sample shipped 1st class within 2 working days of ordering. 

Samples are available in primed and fully finished (SAM Zero). Our primed products come with a base coat, ready for your choice of paint. Our fully finished product features a high-quality UV paint finish, offering convenience and a superior look.

We also ensure that our raw materials are sourced ethically. With our FSC® (Forest Stewardship Council®) certification, you can be confident that we are committed to preserving the world’s forests. Our FSC® license code is C009061.

At SAM, we are dedicated to sustainability and actively work to reduce our carbon emissions. We recycle our waste using a wood waste steam boiler and turbine, which generate electricity, heat, and power for paint drying in our factory. Additionally, we produce extra electricity through photovoltaic solar panels installed on our factory roofs. 

Chain of Custody is the unbroken path that products take from the forest to the consumer, encompassing all stages of manufacturing, transportation, and distribution. 
 
At SAM, we maintain a certified chain of custody for FSC® (Forest Stewardship Council®). This certification ensures that our MDF comes from either well-managed forests or recycled materials, in accordance with FSC® standards. 
 
Our commitment to Chain of Custody means that customers can trust us to source MDF from responsible, well-managed forests.  

The FSC® label provides a credible link between responsible production and consumption of forest products, enabling consumers and businesses to make purchasing decisions that benefit people and the environment as well as providing ongoing business value. 
 
FSC® is nationally represented in more than 50 countries around the world. SAM is proud to be FSC® certified (license code C009061) and to have full chain of custody status. 
 
Find out more here.  

You can search for your nearest household recycling centre here to see if you can recycle at home or need to take items to your nearest centre.

Yes, we offer trade accounts at SAM if you meet the criteria.  

Please contact us at shop@sammouldings.co.uk to discuss.

To make a complaint, please contact us by calling (0)28 9442 8288 or emailing us at shop@sammouldings.co.uk. We are here to help and address any concerns you may have. You can find our complaints policy here.

We’d love to hear about your experience with SAM products! Share your experience online and show us your installed product by tagging us. You can also email your feedback to shop@sammouldings.co.uk.   

If you can’t see the answer to your question here, contact us on (0)28 9442 8288 or email us at shop@sammouldings.co.uk.  

All the information held by us about you, or your company is for internal use only and remains strictly confidential. From time-to-time, we may use it to contact you regarding goods or services that might be of interest to you. If you’d rather not be contacted with offers, please email shop@sammouldings.co.uk to have your information removed from our database. 

You can access SAM Mouldings terms and conditions here.

You can contact our team on (0)28 9442 8288 or email us at shop@sammouldings.co.uk