Welcome to the SAM Privacy Notice (“Privacy Notice”).
This Privacy Notice explains how we collect, use, disclose and protect your Personal Data and respect any rights you benefit from under law.
Your Personal Data is controlled by Springfarm Architectural Mouldings Limited (“SAM”).
When we refer to “we”, “us”, “our” or “SAM” in this notice it means Springfarm Architectural Mouldings Limited.
When we say “you” and “your” and “individuals” in this notice, we mean anyone whose Personal Data we may collect or process as part of transacting business.
Springfarm Architectural Mouldings Limited’s registered office is Newpark Industrial Estate, Greystone Road, Antrim, Northern Ireland, BT41 2RU and our Company Registration Number is NI024953.
The following statement details what information we collect from you, how we use this information, whom we share this information with, and how you can manage the information we hold.
2. How We Obtain Your Personal Data
Personal Data collected directly from you
We may collect personal data from you directly from various sources including:
- Anyone who orders goods or services from us either via our website, telephone, email, SMS, live chat or social media;
- Anyone who enters a competition or promotional survey;
- Anyone who signs up for our Newsletter;
- Anyone who corresponds with us for any reason e.g. making a complaint;
- Anyone who visits our website;
- Anyone who has a business relationship with us.
Personal Data collected automatically
Some Personal Data may be collected automatically when you visit or use our Web or eCommerce Sites (and those of third-party service providers acting on our behalf). This includes data collected by cookies and other technologies (such as web analytic tools and pixel tags) on our websites. Please also consult our Cookie Policy for more information on how we make use of cookies and other automated means of data collection.
Personal Data collected automatically may include:
- information about your (mobile) device or your type of browser;
- information about the way you use our websites, such as details of the web pages you have viewed, the banners and the hyperlinks you have clicked, etc.
- your IP address
- the hyperlinks you have clicked
- information you choose to share by using social media tools incorporated in our websites or using your social media log-in details to access certain product sites or applications; and
- information you share with us about your location. Where we are required to do so by local law, we will only use that information where you have agreed that we can.
3. Type of Personal Dat we Collect
The table below sets out the different types of personal data that we collect and the sources we collect it from.
| Category | Types of personal data |
| Contact information | Name Address Telephone number Email address |
| Billing Information | Your payment details when purchasing products and services from us |
| Browsing and Device Usage Information | Information automatically generated through your use of our websites and other digital platforms IP address information revealing the location of your electronic device |
4. How we Use Your Personal Data
We use Personal Data for the following business purposes:
- To supply goods and services to you when you order them from us;
- To arrange and provide delivery services for your purchases;
- To provide a delivery service (where this is part of the service you have purchased from us);
- to provide aftersales services including product returns and refunds;
- to manage our business, conduct market research and manage our relationships with business partners to meet the legitimate needs of our business;
- to send marketing information about our products and services if we have received your specific consent – including the sending of promo codes/discounts from time to time.
There is no obligation to provide us with Personal Data, but we cannot provide our products and services without it.
Anyone whose personal data we hold has the right to object to us using it.
They can do this at any time by telling us and we will consider the request and either stop using their personal data or explain why we are not able to. Further details can be found below.
5. Lawful Processing of Personal Data
Under data protection law we must always have a “lawful basis” for processing your personal data. The table below sets out the purposes for which we process the different categories of your Personal Data and the corresponding lawful basis for that processing. For some processing activities, we consider that more than one lawful basis may be relevant, depending on the circumstances.
| Purpose of processing | Lawful Basis |
| Responding to your enquiries | To perform a contract For our legitimate interests (It is important that we can respond to your enquiries) |
| Taking payment from you in respect of our services | To perform a contract |
| Arranging delivery of products and spare parts | To perform a contract |
| Sending you direct marketing communications - including promotional material or “on-line discount codes” | Your consent For our legitimate interests (We would like to send you information on other products and services we think you would be interested in, where the law allows) To make you aware of discounts, offers or savings that you might benefit from. |
| Analysing how our electronic marketing communications are used by you (including whether you open them and click through to access their contents) | For our legitimate interests (We need this information to ensure we are providing you with information that you are interested in) |
| For our general record-keeping | To perform a contract to comply with a legal obligation |
| Managing our business relationship with you | To perform a contract for our legitimate interests (We need to be able to try and maintain our position of being your trusted advisor and resolve any complaint or dispute you might raise with us) |
| Performing identity, financial and credit searches | To comply with a legal obligation |
| Monitoring our systems and processes to identify, record and prevent fraudulent, criminal and/or illegal activity | To comply with a legal obligation for our legitimate interests (We need to be able to monitor our systems in this way to help protect them, us and you from illegal activity) |
| Complying with instructions, orders and requests from law enforcement agencies | To comply with a legal obligation |
| Obtaining legal advice, establishing, defending and enforcing our legal rights and obligations | For our legitimate interests (We must be able to establish and defend our legal rights and understand our obligations, and seek legal advice in connection with them) |
| Complying with our general regulatory and statutory obligations | To comply with a legal obligation |
6. Sharing Your Personal Data
Sometimes we ask trusted third-party service providers to carry out certain business functions for us (e.g delivery services). In order to do this, we may need to share your personal data .
These include:
- IT support, cloud platform and data hosting providers who help us with the operation of our websites, mobile applications, data rooms, document and workflow management systems and other systems and applications;
- Marketing service providers, including companies who send out surveys and marketing communications on our behalf;
- Logistics partners who provide home delivery services
We have agreements in place with these business partners which will restrict how they are able to process your personal data and ensure appropriate levels of security are applied by them.
7. How We Keep Your Personal Data Secure
We have put in place appropriate security measures to protect your personal data from unlawful or unauthorised processing and accidental loss, destruction or damage.
Credit card payments are processed via a Secure Payment Gateway that encrypts your payment data before exchanging it with your Bank. We do not directly collect or store these payment details.
However, it should be noted that we cannot guarantee the security of personal data you submit to us online. Transmission of data over the internet is at your own risk.
8. How Long We Keep Your Personal Data
We will only retain your personal data for a limited period, and for no longer than is necessary for the purposes for which we are processing it for as set out in this Privacy Notice or otherwise to comply with legal or regulatory requirements applicable to us.
When your Personal Data is processed:
- for the performance of your contract with us, we retain your Personal Data for a period of 6 years following completion of a contractual order;
- for meeting, legal and regulatory requirements, we retain your Personal Data as it is set out by the applicable law.
9. Your Rights
Any individual whose Personal Data we hold has several rights in relation to how that information is processed by us. You have the following rights:
- The right to object – individuals can object to us processing their data and we will either agree to stop processing or explain why we are unable to
- The right of access – individuals can request a copy of their Personal Data we hold, subject to certain exemptions (a subject access request)
- The right of rectification – individuals can ask us to update or correct their Personal Data to ensure its accuracy
- The right to be forgotten – individuals can ask us to delete their Personal Data from our records if it is no longer needed for the original purpose (unless we have a requirement to retain this data because of legitimate interests or legal requirement – in which case we will explain this to you)
- The right of restriction – individuals can ask us to restrict the processing of their Personal Data in certain circumstances
- The right to data portability – individuals can ask for a copy of their Personal Data, so it can be used for their own purposes.
You can exercise these rights by notifying us at DPO@samonline.co.uk. Please note, however, that in some cases, exercising these rights will prevent us providing goods and services to you.
Complaints
You also have the right to make a complaint. Individuals can complain if they feel their Personal Data has been mishandled. We encourage individuals to come to us in the first instance, but they are entitled to complain directly to the Information Commissioner’s Office (ICO)
10. How to Contact Us
We welcome your feedback. If you have any comments, questions or complaints regarding this Privacy Notice by sending an e-mail to our Data Protection Officer DPO@samonline.co.uk – or by writing to us at our registered address: Springfarm Architectural Mouldings Limited, Newpark Industrial Estate, Greystone Road, Antrim, Northern Ireland, BT41 2RU. Please mark your correspondence for the attention of the Data Protection Officer.
11. Changes to Our Privacy Notice
This Privacy Notice was last updated in June 2024. This document is a notice to you and not a contract between us.
Occasionally it may be necessary to make changes to this notice. Where changes are material, we will take steps to let you know. The most recent version will always be available on our website.
CUSTOMER CONTENT, REVIEWS, RATINGS, Q&A, BLOGS and SOCIAL MEDIA TERMS OF USE
These Terms of Use govern your conduct associated with content that you may submit to SAM for publishing on our web site(s) – including (but not limited to) reviews, ratings, stories, blogs, references to social media, video, and Q&A interactions.
By submitting any content to SAM you guarantee that:
- You are the sole author and owner of the intellectual property rights in the content;
- All “moral rights” that you may have in such content have been voluntarily waived by you;
- All content that you post is accurate;
- You are at least 18 years old;
- Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity;
- You have used or purchased the product/service you are reviewing and the content presented is setting out your first-hand experience of using or purchasing the product.
You further agree that you may not submit any content:
- That is known by you to be false, inaccurate or misleading;
- That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- That violates any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination or false advertising) That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- For which you were compensated or granted any consideration by any unapproved third party;
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- That contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold Springfarm Architectural Mouldings Limited (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant Springfarm Architectural Mouldings Limited a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at Springfarm Architectural Mouldings Limited sole discretion. Springfarm Architectural Mouldings Limited reserves the right to change, condense, withhold publication, remove or delete any content on Springfarm Architectural Mouldings Limited’s website(s) that Springfarm Architectural Mouldings Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Springfarm Architectural Mouldings Limited does not guarantee that you will have any recourse through Springfarm Architectural Mouldings Limited to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Springfarm Architectural Mouldings Limited reserves the right to remove or to refuse to post any submission to the extent authorised by law. You acknowledge that you, not Springfarm Architectural Mouldings Limited, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Springfarm Architectural Mouldings Limited, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.