At Springfarm Architectural Mouldings Limited (SAM), we are committed to ensuring our customers receive products of the highest quality. However, we understand that occasionally issues may arise. Our customer complaints policy is designed to ensure that any problems you encounter are addressed efficiently and to your satisfaction.
Reporting an Issue
If you encounter any issues with our products, please contact our customer services team as soon as possible. You can reach us by:
- Phone: +44(0)28 9442 8288
- Email: shop@sammouldings.co.uk
We aim to respond to your query within 3-5 working days.
We strive to resolve all complaints quickly and to your complete satisfaction. Thank you for choosing SAM, and we apologise for any inconvenience you may have experienced.
These customer complaint terms were last updated in July 2024.