THESE TERMS SET OUT THE BASIS ON WHICH WE MAY SELL PRODUCTS TO YOU. PLEASE READ THESE TERMS CAREFULLY.
1. Words used in these terms
1.1 In these Terms, when we say:
1.1.1 “you” or “your,” we mean you, the customer ordering and purchasing Products;
1.1.2 “we,” “us” or “our,” we mean Springfarm Architectural Mouldings Limited, whose registered office is Newpark Industrial Estate, Greystone Road, Antrim, Northern Ireland, BT41 2RU and our Company Registration Number is NI024953.
1.1.3 “Delivery Terms,” we mean the terms that apply to our Product delivery services, full details of which can be found on our Website;
1.1.4 “order,” we mean an order placed by you for Product(s) in store, through our Website, by telephone or using such other means as we may permit from time to time;
1.1.5 “our agreement,” we mean our agreement as defined in clause;
1.1.6 “Privacy Policy,” we mean our privacy policy, full details of which can be found on our Website;
1.1.7 “Product” or “Products,” we mean the goods and products that we sell;
1.1.8 “Terms,” we mean these terms and conditions of sale; and
1.1.9 “Website,” we mean the website (https://shop.sammouldings.co.uk) that is operated by us or on our behalf.
1.2 If you order Product(s) on behalf of a company, organisation, or other entity, then (i) “you” (as defined in clause 1.1.1) includes you and that company, organisation, or other entity, and (ii) you represent and warrant that you are authorised to bind the company, organisation, or other entity to our agreement (including these Terms), and that you agree to our agreement (including these Terms) on behalf of yourself and the company, organisation, or other entity.
1.3 These Terms set out the basis on which we may sell Products to you. Please read these Terms carefully. Subject to clause 3.5, by submitting an order for and/or purchasing any Product, you are indicating your acceptance of these Terms and you agree to be bound by these Terms. If you do not accept these Terms, you will not be able to order or purchase any Products from us.
1.4 These Terms are only in the English language. Our agreement will not be filed by us.
1.5 If you view these Terms via our Website, you should print a copy of these Terms or save them to your computing device for future reference.
2. Our agreement
2.1 Each order you place and purchase of Product(s) you make is subject to these Terms, our Delivery Terms (where relevant), and any additional terms that apply to any quote we may give or any promotional or special offers (together our agreement).
3. The order process and formation of the contract between us
3.1 You will have an opportunity to check and correct any input errors in your orders via the Website up until the point at which you submit your order by clicking the “confirm order and pay” (or similar) button on the checkout page of our website. Please carefully check your order at each stage of the order process. Once you have clicked the “confirm order and pay” (or similar) button, you will need to pay for the Products you have ordered via the Website.
3.2 Your order is an offer to purchase from us. When you place an order with us (or otherwise offer to make a purchase from us), you do so in accordance with the terms of our agreement, subject to our acceptance of your order (or offer to make a purchase). If you place an order via our website (or where we have otherwise stated that we will), we will send you an email acknowledging receipt of your order, together with your order number and details of the Product(s) you have ordered. Please note this email is an acknowledgment and is not an acceptance of your order.
3.3 Unless we have notified you that we do not accept your order (or offer to make a purchase) or you have cancelled it in accordance with our returns policy, we accept your order (or offer to make a purchase) as follows:
3.4 We may choose not to accept your order (or offer to make a purchase) for any reason, and we will not be liable to you or to anyone else in those circumstances. If we do not accept your order (whether in whole or in part), we will refund any monies paid in connection with that order (or that part of the order that we do not accept).
3.5 Our agreement is formed when we accept your order (or offer to make a purchase).
3.6 If we accept your order, we have a legal duty to supply our Products in conformity with our agreement.
4. Buying from us
4.1 We will take reasonable steps to display as accurately as possible the colours, appearance, and other detailing of our Products (and their packaging) in the images that appear on the website and in our catalogues and other media. However, we do not guarantee that the images, appearance, and other detailing that appear on the website and in our catalogues and other media will exactly reflect the colour, appearance, or detailing of the physical Product (or its packaging). Your Products (and their packaging) may vary slightly from those images.
4.2 Any information on the Website and in our catalogues and other media regarding sizing, weights, capacities, specifications, dimensions, and measurements of Products is included as a guide only. If you are concerned about the precise size, weight, capacity, specifications, dimensions, or measurements of any Product you require, we recommend that you contact us prior to placing an order and/or purchasing a Product.
5. Price, delivery charges, and availability
5.1 Prices for Products exclude delivery charges unless expressly stated otherwise. Delivery charges vary depending on the Product(s) you order, the delivery address, and the delivery method you select; please see our Delivery Terms for further details. When you place an order via our website, delivery charges are calculated automatically in your shopping basket depending on your choices and added to your order.
5.2 We may update prices at any time. Despite our best efforts, a small number of the thousands of products we sell may occasionally be mispriced. If this happens then we will not be obliged to supply the Products at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or endeavour to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.
5.3 From time to time we may apply promotional prices to Products. These promotional prices will only apply in the context in which the promotion is given and are subject to the terms of that promotion. We may update promotions at any time.
5.4 All Products are subject to availability. If you order Products which are not available from stock, we will cancel your order for those Products and refund the price you have paid for those Products.
6. Payment
6.1 The total cost of your order and/or purchases is the price of the Products and applicable delivery charges.
6.2 We must receive payment in advance before your order and/or purchase can be processed.
6.3 Payment can be made by most major credit or debit cards in accordance with the payment methods section of our Website.
6.4 If you use a credit/debit card to pay for your order, you must use your credit/debit card or a credit/debit card that you are otherwise authorised to use. All credit/debit cardholders are subject to validation checks by third parties and authorisation by the card issuer. If the issuer of the card refuses to authorise payment or any other validation checks return adverse results, we will not accept your order and we will not be liable for any delay or non-delivery, and we are not obliged to inform you of the reason for the refusal. If you use PayPal to pay for your order and the issuer of the card or the payment provider that operates the account that you use to fund or which is linked with your PayPal account refuses to authorise payment, we reserve the right to reject your order and will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the rejection.
6.5 We are not responsible for the card issuer or bank charging the cardholder as a result of our processing of the credit/debit card payment in accordance with your order.
6.6 You are responsible for all orders placed by your authorised employees.
7. Getting your products
7.1 If you order Products for delivery, then the terms that apply to that delivery will depend upon the Product(s) that you order, the delivery address, and the delivery method you select. Unless we specifically agree otherwise, we only deliver to the areas indicated in our Delivery Terms.
7.2 You can see a full set of our Delivery Terms on the Website.
7.3 Subject to availability and our Delivery Terms, where we have agreed to deliver the Products, we will use reasonable endeavours to do so on any specified date we agree, or if no date is specified, within 30 days of the date of your order. In the case of circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions, or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the Products within these timescales and we will not be liable for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree on an alternative delivery date.
7.4 You must also do all that you reasonably can to enable the delivery to take place on the given date. If we are unable to deliver the Products as a result of your action or inaction (for example, you are not present at your property), we will need to arrange an alternative delivery date and we reserve the right to charge you a further fee for this.
7.5 For reasons of health and safety and to avoid any property damage, Products can only be delivered kerbside to the exterior of a ground-floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant Products need to be transported from the delivery location. We will not provide any unpacking, installation, fitting, or waste removal services unless otherwise agreed by us.
7.6 Unless we have agreed otherwise, Products must be signed for on delivery by a person aged 18 or over. Delivery will be completed when we deliver the Products to the address you specified in your order.
7.7 If you do not receive your Products on the stated delivery date, you must notify us immediately. We recommend that you do not schedule or commence any installation work until after you have received your ordered Products and checked all of them for any defects or missing parts.
7.8 Each Product remains our property until you have paid for it in full or we have provided the Product to you (whichever occurs later), whereupon you will own the Product. On delivery of the Products to you, the Products shall be at your risk and responsibility, and you will be responsible for their safekeeping, and we will not be responsible for any damage or fault arising from incorrect storage.
8. Cancellation and returns
8.1 Subject to clauses 8.2 to 8.5 (inclusive), the refunds policy will apply to anything you purchase from us. Please review the refunds policy here. Where your order comprises multiple delivery shipments, the 14-day returns period for the Products in your order runs from the date of the delivery of the last shipment to you.
8.2 The refunds policy is subject to the following exclusions:
8.2.1 Products which are cut, made to measure, or otherwise customised or made to your specifications will not be exchanged or refunded unless they are faulty or incorrectly delivered.
8.3 You must keep the Product(s) you wish to return in your possession and take reasonable care of the Product(s) at all times while they are in your possession. This means that you must not use the Products (except to the extent reasonably necessary to inspect and examine them).
8.4 We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics, and functioning of the Products. Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products or you have supplied proof of return for the Products.
8.5 We reserve the right to require proof of identity.
9. Your rights to end the contract
9.1 You may be able to end the contract in certain circumstances:
9.1.1 If the product is faulty or misdescribed, you may have the right to end the contract or get a replacement.
9.1.2 If you want to end the contract due to our actions or planned actions, see Clause 9.2.
9.2 Ending the contract because of something we have done or are going to do:
If you are ending the contract for reasons such as:
9.2.1 We informed you of an upcoming change to the product or these terms which you do not agree with;
9.2.2 We told you about an error in the price or description of the product, and you do not wish to proceed;
9.2.3 There is a risk that supply may be significantly delayed due to events outside our control;
The contract will end immediately, and we will refund you for any undelivered products.
9.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013):
If you are a consumer, you have a legal right to change your mind within 14 days for most products bought online and receive a refund. However, this does not apply to bespoke goods made to your specification. We are not obliged to offer refunds for such products or items ordered in error.
9.3.1 Changing your mind about standard products:
You can change your mind up to 14 days after receiving the product.
10. How to end the contract with us
10.1 To end the contract:
Contact our customer service team at +44(0)28 9442 8288 or email us at shop@sammouldings.co.uk
10.2 Returning products after ending the contract:
Arrange to return the products to us. We can help arrange collection at your cost.
10.3 We will pay return costs if:
10.3.1 Products are faulty or not as described;
10.3.2 You end the contract due to changes we informed you of, pricing errors, or significant delivery delays.
11. Our rights to end the contract
11.1 We may cancel our agreement by notice in writing to you if you are in breach of our agreement, you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon cancellation, any money due to us in respect of our agreement which has been cancelled shall become immediately due and payable and we shall be under no further obligation to supply Products to you, provided that where you have paid for Products in advance of our cancellation of our agreement, we shall, at our discretion, supply those Products to you or cancel the supply of those Products and refund you the price paid for those Products.
11.2 We may end the contract if you do not accept delivery within a reasonable time.
11.3 If we end the contract:
We will refund any money paid for undelivered products.
11.4 We may withdraw the product:
We will inform you and refund any pre-paid amounts for undelivered products.
12. If there is a problem with the product
Contact us within 14 days of delivery to report any issues. Call +44(0)28 9442 8288 or email shop@sammouldings.co.uk
13. Your rights in respect of defective products
13.1 Legal duty:
We must supply products that conform to this contract. For detailed information, visit the Citizens Advice website here.
13.2 Exercising your legal rights:
Return faulty products to us, and we will cover postage or collection costs if the products were faulty at delivery. Contact customer services at +44(0)28 9442 8288 or email shop@sammouldings.co.uk
14. Liability
If you are acting as a consumer:
14.1 If you are acting as a consumer (someone buying outside of business, trade, or profession), to the extent not prohibited by law, we accept no liability for:
14.1.1 Losses not foreseeable (obvious consequence of our breach or contemplated at the time of contract);
14.1.2 Losses not caused by our fault or breach;
14.1.3 Business losses (including loss of profits, business, contracts, goodwill, business opportunity, etc.).
14.2 Consumers may have legal rights regarding claims for losses due to our negligence or failure to fulfil our obligations. These terms do not limit your legal rights as a consumer. For more information, contact your local Trading Standards Department or Citizens Advice Bureau.
If you are acting as a business customer:
14.3 If you are a business customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise), other than any refund we make under our agreement or at our discretion.
14.4 We accept no liability for:
14.4.1 Loss of profits, revenue, sales, income, or business;
14.4.2 Loss of savings;
14.4.3 Loss of use or production;
14.4.4 Loss of goodwill;
14.4.5 Business interruption;
14.4.6 Remedial costs for damaged or defective products;
14.4.7 Damage to property through use or misuse of the products;
14.4.8 Loss caused by delay or late performance;
14.4.9 Indirect or consequential losses.
14.5 Business customers acknowledge that all our obligations are set out in our agreement.
14.6 Except as set out in our agreement, all other terms, warranties, representations, and conditions implied by statute, common law, or otherwise (including fitness for purpose) are excluded to the fullest extent permitted by law.
14.7 We are not responsible for the use or installation of any products by you or on your behalf. As a business customer, you agree to hold us harmless and indemnify us against any liability for failings in the installation or use of products supplied by us.
Liability provisions for both consumers and business customers:
14.8 Nothing in our agreement limits or excludes our liability for fraud, fraudulent misrepresentation, death, or personal injury caused by our negligence, or any other liability which cannot be limited or excluded by law.
14.9 Our website, catalogues, and other media may contain third-party information and materials. We exclude liability for all losses arising from any error, omission, or inaccuracy in such information and materials, subject to clause 14.8.
15. Events beyond our control
15.1 We shall have no liability to you for any failure or delay in supply or delivery, nor if performance of any of our obligations is prevented or restricted, nor for any damage or defect to Products supplied or delivered under our agreement, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).
16. Your information
16.1 In the course of our dealings with you we will collect and process personal information about you, including to administer and process your order, and to provide the Products. Further information on the manner in which we process personal information is set out in our Privacy Policy, a copy of which is available on our website.
16.2 Calls to our contact centre may be monitored and/or recorded for quality control and training purposes.
17. Complaints
17.1 If you make a complaint, we will endeavour to keep you informed either by telephone or email at each stage of the complaints handling process and will endeavour to respond to your complaint as soon as possible and within 5 working days. A copy of our complaints policy can be found on our website.
18. Contacting us and you
18.1 If you have any questions, complaints or concerns with respect to your order or these Terms, please contact us as follows:
18.1.1 by telephone: at +44(0)28 9442 8288 (lines are open 8:30am to 5pm weekdays);
18.1.2 by email at: shop@sammouldings.co.uk; or
18.1.3 by post at: SAM, Newpark Industrial Estate, Greystone Road, Antrim, Northern Ireland, BT41 2RU.
18.2 Any formal legal notices should be sent to SAM, Newpark Industrial Estate, Greystone Road, Antrim, Northern Ireland, BT41 2RU., marked for the attention of the Managing Director at SAM.
18.3 If we have to contact you or give you notice in writing, we will do so by email or by hand or by pre-paid post to the address you provide to us in your order, or we otherwise hold for you.
19. Other important terms
19.1 We may transfer our rights and obligations under these terms to another organisation.
19.2 You may transfer your rights or obligations under these terms to another person only with our written consent.
19.3 This contract is between you and us. No third party will have any rights to enforce its terms.
19.4 Each paragraph of these terms operates separately. If any are deemed unlawful by a court or relevant authority, the remaining paragraphs will remain in effect.
19.5 Delays in enforcing the contract do not waive our right to enforce it later. For example, if you miss a payment and we continue to provide the products, we can still require payment later.
19.6 These terms are governed by the laws of Northern Ireland. You can bring legal proceedings in respect of the products in Northern Irish courts.
19.7 Alternative Dispute Resolution (ADR) for consumers:
ADR is a process where an independent body resolves disputes without going to court. If you are dissatisfied with our handling of a complaint, you may contact an ADR provider. While the UK is a member of the EU, disputes can be submitted to the European Commission Online Dispute Resolution platform. However, we may at our sole discretion agree or refuse ADR with the ADR provider.
19.8 Occasionally it may be necessary to make changes to this notice. Where changes are material, we will take steps to let you know. The most recent version will always be available on our website.
These Terms and Conditions were last updated in July 2024. This document is a notice to you and not a contract between us.
For further information or assistance, please contact our customer service team.